Privacy Policy

Effective Date: 3rd June 2025

Last Updated: 3rd June 2025

Welcome to ArigoFX (“Company”, “we”, “our”, or “us”). ArigoFX is a company duly registered and operating under the laws of Saint Lucia. We are dedicated to protecting the privacy, confidentiality, and security of the personal data of our clients, users, and visitors (“you”, “your”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access our website at https://www.arigofx.com or use any of our related services, tools, or platforms (collectively, the “Services”).

While ArigoFX is established in Saint Lucia, we respect and adhere to international data privacy standards and frameworks applicable to the individuals we serve, ensuring compliance with key global data protection laws.

1. Data Controller and Contact Information

ArigoFX
Registered Office: Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia
Email: compliance@arigofx.com
Data Protection Department (DPD): +1 9787966199

For users within the European Union (EU), ArigoFX acts as the Data Controller under the General Data Protection Regulation (GDPR).

2. Personal Data We Collect

2.1 Information You Provide Voluntarily:

• Full name, date of birth, nationality, and identification documents
• Contact details such as email, phone number, and residential address
• Account registration and profile information
• Financial details including banking information (IBAN, SWIFT codes, payment methods)
• Know Your Customer (KYC) documentation
• Trading records and transaction history
• Communications, queries, and customer support interactions

2.2 Information Collected Automatically:

• IP address, browser type, operating system, and timestamps of access
• Device information and usage logs
• Cookies, web beacons, and other tracking technologies
• Geolocation data (with your explicit consent)

2.3 Information from Third-Party Sources:

• Identity verification service providers
• Credit reference agencies
• Payment processors and financial institutions

3. Legal Basis for Processing Your Data (GDPR Compliance)

• Consent (Art. 6(1)(a)): Where you have given clear permission
• Contractual Necessity (Art. 6(1)(b)): To fulfill our contractual obligations to you
• Legal Obligation (Art. 6(1)(c)): To comply with regulatory and legal requirements such as AML laws
• Legitimate Interests (Art. 6(1)(f)): For fraud prevention, business operations, and service improvements

4. How We Use Your Personal Data

• Verify your identity and conduct AML/KYC checks
• Set up and maintain your ArigoFX account
• Process trades, deposits, and withdrawals
• Provide customer support and respond to your inquiries
• Fulfill legal and regulatory duties
• Detect, prevent, and respond to fraud or unauthorized activities
• Enhance and optimize our platform and services
• Send you marketing communications, where legally permitted, with the option to opt-out

5. Sharing and Disclosure of Your Data

We may disclose your personal data to:

• Regulatory authorities and law enforcement, where required by law
• Third-party service providers, including cloud services, payment processors, and analytics vendors
• ArigoFX affiliates and subsidiaries, when necessary
• Business partners and integration platforms under contractual confidentiality agreements
• Potential buyers or investors during mergers, acquisitions, or business sales

All international data transfers are protected by appropriate safeguards, including Standard Contractual Clauses (SCCs) and other mechanisms where applicable.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined or to comply with legal requirements, including:

• AML compliance: Minimum retention of 5 to 7 years
• Contractual obligations: Duration of the contractual relationship plus any applicable statutory limitation periods
• Marketing and analytics: Until you withdraw your consent or close your account

7. Your Rights and Choices

Under the GDPR (EU/EEA residents):

• Right of access and correction
• Right to erasure (“right to be forgotten”)
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

Under the CCPA/CPRA (California residents):

• Right to know what personal information is collected and shared
• Right to delete personal information
• Right to opt-out of the sale or sharing of personal data
• Right to non-discrimination for exercising privacy rights
• Right to correct inaccurate personal data and limit use of sensitive information

To exercise any of your rights, please contact us at: compliance@arigofx.com

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Ensure essential functionality of our website
• Analyze site usage and performance
• Deliver targeted advertising (only with your consent)

You can manage your cookie preferences via our [Cookie Consent Manager] or by adjusting your browser settings.

9. International Data Transfers

Where we transfer your data outside the EEA, UK, or other jurisdictions with data transfer restrictions, we implement appropriate safeguards such as:

• European Commission-approved Standard Contractual Clauses (SCCs)
• Adequacy decisions from the European Commission or UK Government
• Binding Corporate Rules (where applicable)

10. Data Security

We implement industry-standard technical and organizational measures to protect your personal data, including:

• Encryption of data at rest and in transit
• Multi-factor authentication (MFA)
• Regular security audits and penetration testing
• Role-based access controls

Please note, while we strive to secure your data, no system is completely immune to breaches.

11. Children’s Privacy

ArigoFX does not knowingly collect personal data from anyone under 18 years old. If we learn that we have collected such data, we will promptly delete it.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated effective date. We encourage you to review this Policy periodically.

13. Contact Us

For questions or concerns about this Privacy Policy or your personal data, please contact:

Email: compliance@arigofx.com
Registered Office: Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia